Claims

We understand that when something goes wrong, it can be very distressing and cause disruption to you and your business. When you need to make a claim, our advisers will help you get back on your feet as quickly as possible.

Claims Service

Should you need to make a claim please contact our claims team, Monday to Friday, 9am – 5:30pm on 01234 230319.

If you are insured under our exclusive Land & Estate policy and have suffered a loss and need immediate assistance outside of office hours, please contact Crawfords on 01905 757727 or 0141 229 7500 – a 24 hours a day, 365 days a year claim line providing emergency assistance whenever it is required.

For those Rural clients who do not have our exclusive Land & Estate policy and have suffered a loss and need immediate assistance outside of office hours, please refer to your policy wording for specific out of hours contact numbers.


Our dedicated in-house claims team provides a fast and reliable service to help you through the claim process. All members of the team are experienced professionals and are here to provide reassurance when you need it most.

When a claim is in relation to your home, we will, if the situation requires, arrange alternative accommodation for your family and your domestic animals until you can return to your property.

When an incident occurs to your vehicle, we ensure our clients receive a fast and efficient 24/7 claims service, provided by the insurer that can include a free courtesy car or van for the duration of your repairs.

Our record shows we achieve a positive outcome on 99% of claims. So, if you insure through CLA Insurance, you can feel secure in knowing your interests are well protected.